Quality Assurance Manager

To be considered for this role, please call 866-996-6549 and follow the step-by-step instructions outlined by our Co-Founder and Managing Partner.  In addition, please complete your application here. You will be evaluated and vetted based on your ability to follow instructions.  We look forward to hearing from you! 
 

About: 

The Quality Assurance Manager position is responsible for completing the quality control checks on all audited files coming from all the third-party call centers. This position is important to the success of the firm.  

Responsibilities: 

• Perform thorough inspections of products, materials, and services to assess their adherence to quality standards and specifications.  

• Maintain accurate and organized records of quality control steps and actions taken on each mass tort case.  

• Document and report any quality deviations or non-conformances and recommend appropriate solutions or process improvements. 
   

Qualifications: 

• Bachelor's degree or equivalent work experience. 

• Solid understanding of quality control procedures. 

• Previous law firm experience a plus, specifically a personal injury or mass tort practice. 

• Ability to work independently and take ownership of assigned responsibilities. 

• Excellent attention to detail and a meticulous approach to tasks. 

• Strong analytical and problem-solving abilities.  

• Excellent attention to detail and a meticulous approach to tasks. 

• Adheres to all government and industry regulations, including settlement. disbursements and the protection of regulated sensitive data.  

• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.  

• Problem-solving mindset, with the ability to identify process improvements and implement solutions.  

• Maintain confidentiality of all confidential Information of clients and of the company.  

• Excellent analytical skills, with a keen eye for detail and a commitment to accuracy. 

• Work is normally performed during standard business hours, Monday through Friday.  Some after-hours availability may be required.  

• Other occasional off-hours work may be required for special clients, office, or project situations.  

• Travel in role would be less than 25% of time. 

Benefits: 

Financial Benefits 

• 401k Contributions: Discretionary match contribution of 5%, with the Firm matching 100% of the first 3% of the employee’s contribution and 50% of the employee’s next 2% of contribution of the employee’s annual compensation.  

• Charitable Donations: The Chaffin Luhana Foundation makes an annual donation to the charity of your choice.  

Medical Benefits 

• Healthcare Insurance: $460 per employee or family towards their monthly health premium. If your premium is less than $460, you will be responsible for only the first $1.  

• Dental Insurance: Full coverage towards an employee’s dental premium, less than $1 monthly. You will only pay $12 a year for your dental plan.  

• Health Reimbursement Account (HRA): Contribute up to $500 pre-tax towards your annual medical deductible.  

• Family / Dependent Care: You can contribute up to $5,000 pre-tax Dependent Care (DCR).  

• Flex Spending Account: Contribute up to $1,000 pre-tax towards your medical Flex Spending Account (FSA).  

Commuter Benefits 

• Tax-free Transit Commute: You can contribute up to $280 per month pre-tax towards your transit ticket (TRN).  

• Discounted Parking: You can contribute up to $280 per month pre-tax towards a pay-for-parking plan (PKG).  

Time Off to Recharge and Renew: 

• Time Off: 15 paid time off (PTO) days / 20 PTO days after 3 years with the Firm.  

• Sick Days: 3 sick days per year.  

• Celebrate the Holidays: Office closed for 10 public holidays.  

• Weeklong Holiday Break: Office usually closed for at least a week between Christmas and New Year’s Day.  

Culture and Development of Team 

• Casual Dress: Enjoy our business casual dress code.  

• Enhance Your Skills: Up to $500 annually for continued education/training.  

• Learn How You’re Wired: Our employees take a Kolbe Assessment so they can learn their instinctive method of operation. Identify the ways that you and the team you work with are the most productive.  

• Time Management: Time Management Luncheons with senior management team to take your projects, team, and organization to the next level.  

• Free Workouts: Free access to GreenTree SportsPlex for Pittsburgh office.  

Recognition at the Firm 

• Value Team Members: Bonusly points for a peer-to-peer recognition system. You give and receive points that you can redeem for gift cards, trips, dinners, etc.  

• Eat, Drink & Be Merry: Free team lunches and happy hours.  

• Annual Bonus: Year-end discretionary bonus.  

• Annual Firm Outing: Yearly firm outing for all of our employees to meet up and have fun. 

Note:

This job description is not an exclusive or exhaustive list of all job functions an employee in this position may be asked to perform.  Duties, responsibilities, and requirements can be added, changed, or reduced by management to meet the business needs of the company. 

Chaffin Luhana LLP does not discriminate based on race, color, sex, religion, national origin, disability, or any other reason prohibited by law in provision of employment opportunities. 

Location: 

Pittsburgh, PA